About ten years ago I wrote a series of three blog posts on the phenomenon of museum gift shops, the first on Philadelphia (where I was living at the time), one on New York City (where I had previously lived and worked), and a third covering the rest of the country based on museums I had visited in my extensive national travels. I was reminded of these bog posts (which got a lot of attention at the time) by new data just shared by Colleen Dillenschneider on her great Know Your Own Bone blog - "Engagement Insights from the Museum Gift Shop: The Best Thing About Museum Retail Experiences." For the full report click on the link, but in summary the research found that the five best things from a consumer standpoint are: 5) friendly/helpful staff, 4) finding gifts for a child, 3) finding gifts for adult friend or family, 2) supporting the organization, and the number one reason is: 1) unique merchandise only available at this location. When I wrote about museum gift shops ma
Periodic musings on arts, culture, creative economy and philanthropy issues from the President and CEO of the Bonfils-Stanton Foundation in Denver. You can also follow me on Twitter at http://twitter.com/gsteuer.